Privacy Policy

Last Updated: September 14, 2026

Pivotal Health (“Pivotal Health,” “we,” “us,” or “our”) is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit or interact with our website (the “Site”), and your rights related to that information.

This Privacy Policy applies only to information collected through the Site and does not govern information collected through separate agreements, healthcare services, or offline interactions, except as expressly stated.

 

1. SCOPE AND APPLICABILITY

This Privacy Policy applies to:

  • Visitors to the Site
  • Individuals who communicate with us through the Site
  • Users of online forms, portals, or tools hosted on the Site

This Privacy Policy does not apply to:

  • Protected Health Information (“PHI”) governed by HIPAA
  • Information collected through separate contractual relationships

 

2. INFORMATION WE COLLECT

2.1 Information You Provide

We may collect personal information you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Company or organization information
  • Any other information submitted through forms, emails, or communications

2.2 Automatically Collected Information

We automatically collect certain technical and usage data:

  • IP address
  • Device identifiers
  • Browser type and version
  • Operating system
  • Pages viewed and navigation paths
  • Date/time stamps
  • Referring URLs

2.3 Cookies and Similar Technologies

We use cookies, pixels, and similar technologies to:

  • Enable core site functionality
  • Remember user preferences
  • Analyze performance and usage
  • Support marketing and advertising efforts

You can control cookies through your browser settings.

 

3. HOW WE USE INFORMATION

We may use personal information to:

  • Operate, maintain, and improve the Site
  • Respond to inquiries and communications
  • Provide requested information, products, or services
  • Send administrative and service-related communications
  • Provide marketing communications, subject to applicable law
  • Analyze usage trends and optimize performance
  • Detect, prevent, and address fraud or security issues
  • Comply with legal and regulatory obligations

 

4. GOOGLE ANALYTICS, ADVERTISING, AND TRACKING

We may use third-party services, including Google Analytics and Google Ads, to analyze Site usage and support marketing activities.

These services may collect:

  • Device and browser information
  • IP address
  • Usage data and interactions with the Site
  • Advertising identifiers

Google and similar providers may use cookies and tracking technologies to:

  • Analyze traffic and user behavior
  • Deliver targeted advertisements
  • Measure campaign effectiveness

Learn more about how Google uses information here:
https://policies.google.com/technologies/partner-sites

You may opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on.

 

5. HOW WE DISCLOSE INFORMATION

We may disclose personal information:

5.1 Service Providers

To vendors and service providers performing services on our behalf (e.g., hosting, analytics, marketing, IT support).

5.2 Business Transfers

In connection with mergers, acquisitions, financings, or sale of assets.

5.3 Legal and Compliance

To:

  • Comply with legal obligations
  • Respond to subpoenas or regulatory requests
  • Enforce our agreements
  • Protect rights, safety, or property

5.4 Affiliates

To affiliated entities under common ownership or control for operational purposes.

5.5 With Consent

When you direct or authorize us to share your information.

 

6. SALE OR SHARING OF INFORMATION

We do not sell personal information for monetary compensation.

However, we may share information with advertising and analytics partners, which may be considered a “sale” or “sharing” under certain laws (e.g., California CPRA).

You may opt out of such sharing by contacting us or using available opt-out mechanisms.

 

7. DATA RETENTION

We retain personal information only as long as necessary to:

  • Fulfill the purposes described in this Policy
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Retention periods are determined based on:

  • Nature of the data
  • Legal requirements
  • Business needs

 

8. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect personal information.

Despite these safeguards, no system is completely secure. We cannot guarantee absolute security.

 

9. YOUR PRIVACY RIGHTS

Depending on your jurisdiction, you may have rights including:

  • Right to Know/Access: Information about data collected and used
  • Right to Delete: Request deletion of personal information
  • Right to Correct: Correct inaccurate information
  • Right to Opt-Out: Opt out of sale/sharing of personal information
  • Right to Limit Use of Sensitive Information (if applicable)
  • Right to Data Portability
  • Right to Non-Discrimination

To exercise your rights, contact: [email protected]

We may verify your identity before fulfilling requests.

 

10. CALIFORNIA PRIVACY NOTICE (CPRA)

For the preceding 12 months, we may have collected the following categories:

  • Identifiers (e.g., name, email, IP address)
  • Internet or network activity information
  • Commercial information (if applicable)

We collect this information from:

  • You directly
  • Automatically via the Site
  • Third-party service providers

We use and disclose this information as described in this Policy.

California residents may designate an authorized agent to make requests on their behalf.

 

11. OTHER STATE PRIVACY RIGHTS

Residents of certain states (e.g., Virginia, Colorado, Connecticut, Utah, Texas) may have similar rights regarding access, deletion, and opt-out.

Requests can be submitted using the contact information below.

 

12. CHILDREN’S PRIVACY

The Site is not directed to children under 13. We do not knowingly collect personal information from children.

 

13. HEALTHCARE AND HIPAA DISCLAIMER

The Site is not intended for submission of Protected Health Information (PHI) unless explicitly designated.

This Privacy Policy does not replace or modify any applicable Notice of Privacy Practices related to healthcare services provided by XXX or its affiliates.

If you are a patient or healthcare client, your information may be governed by separate agreements and applicable healthcare laws.

 

14. THIRD-PARTY LINKS AND SERVICES

The Site may contain links to third-party websites. We are not responsible for the privacy practices of those third parties.

 

15. DO NOT TRACK SIGNALS

Our Site does not currently respond to “Do Not Track” signals.

 

16. INTERNATIONAL USERS

The Site is intended for users located in the United States. If you access the Site from outside the U.S., you consent to the transfer and processing of your information in the United States.

 

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Updates will be posted with a revised “Last Updated” date.

Continued use of the Site constitutes acceptance of the updated Policy.

 

18. CONTACT INFORMATION

If you have questions or wish to exercise your rights, contact:

Pivotal Health
Email: [email protected]
Phone: 864-272-1845
Address: 536 Old Howell Road, Greenville SC 29615

Do United States residents have specific privacy rights?

In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. More information is provided below.

Categories of Personal Information We Collect

The table below shows the categories of personal information we have collected in the past twelve (12) months. The table includes illustrative examples of each category and does not reflect the personal information we collect from you.

Category

Examples

Collected

A. Identifiers

Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name

YES

B. Personal information as defined in the California Customer Records statute

Name, contact information, education, employment, employment history, and financial information

YES

C. Protected classification characteristics under state or federal law

Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data

NO

D. Commercial information

Transaction information, purchase history, financial details, and payment information

NO

E. Biometric information

Fingerprints and voiceprints

NO

F. Internet or other similar network activity

Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements

YES

G. Geolocation data

Device location

YES

H. Audio, electronic, sensory, or similar information

Images and audio, video or call recordings created in connection with our business activities

NO

I. Professional or employment-related information

Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us

NO

J. Education Information

Student records and directory information

NO

K. Inferences drawn from collected personal information

Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics

NO

L. Sensitive personal Information

 

NO

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:

  • Receiving help through our customer support channels;
  • Participation in customer surveys or contests; and
  • Facilitation in the delivery of our Services and to respond to your inquiries.

We will use and retain the collected personal information as needed to provide the Services or for:

  • Category A - As long as the user has an account with us
  • Category B - As long as the user has an account with us
  • Category F - As long as the user has an account with us
  • Category G - As long as the user has an account with us

How We Use and Share Personal Information

Will your information be shared with anyone else?

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider.

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal information.

We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We will not sell or share personal information in the future belonging to website visitors, users, and other consumers.

Your Rights

You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:

  • Right to know whether or not we are processing your personal data
  • Right to access your personal data
  • Right to correct inaccuracies in your personal data
  • Right to request the deletion of your personal data
  • Right to obtain a copy of the personal data you previously shared with us
  • Right to non-discrimination for exercising your rights
  • Right to opt out of the processing of your personal data if it is used for targeted advertising (or sharing as defined under California’s privacy law), the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ("profiling")

Depending upon the state where you live, you may also have the following rights:

  • Right to access the categories of personal data being processed (as permitted by applicable law, including the privacy law in Minnesota)
  • Right to obtain a list of the categories of third parties to which we have disclosed personal data (as permitted by applicable law, including the privacy law in California, Delaware, and Maryland)
  • Right to obtain a list of specific third parties to which we have disclosed personal data (as permitted by applicable law, including the privacy law in Minnesota and Oregon)
  • Right to obtain a list of third parties to which we have sold personal data (as permitted by applicable law, including the privacy law in Connecticut)
  • Right to review, understand, question, and depending on where you live, correct how personal data has been profiled (as permitted by applicable law, including the privacy law in Connecticut and Minnesota)
  • Right to limit use and disclosure of sensitive personal data (as permitted by applicable law, including the privacy law in California)
  • Right to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature (as permitted by applicable law, including the privacy law in Florida)

How to Exercise Your Rights

To exercise these rights, you can contact us by referring to the contact details at the bottom of this document.

Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.

Request Verification

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.

If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such request on your behalf.

Appeals

Under certain US state data protection laws, if we decline to take action regarding your request, you can contact us by referring to the contact details at the bottom of this document. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to your state attorney general.

California "Shine The Light" Law

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us by post at:

MedBridge LLC 

536 Old Howell Road
Greenville, SC 29615

How can you review, update, or delete the data we collect from you?

Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please submit your request in writing to us by post at:

MedBridge LLC

536 Old Howell Road
Greenville, SC 29615