Privacy Policy

Last Updated: May 4, 2026

Pivotal Health (“Pivotal Health,” “we,” “us,” or “our”) is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit or interact with our website (the “Site”), and your rights related to that information.

This Privacy Policy applies only to information collected through the Site and does not govern information collected through separate agreements, healthcare services, or offline interactions, except as expressly stated.

 

1. SCOPE AND APPLICABILITY

This Privacy Policy applies to:

  • Visitors to the Site
  • Individuals who communicate with us through the Site
  • Users of online forms, portals, or tools hosted on the Site

This Privacy Policy does not apply to:

  • Protected Health Information (“PHI”) governed by HIPAA
  • Information collected through separate contractual relationships

 

2. INFORMATION WE COLLECT

2.1 Information You Provide

We may collect personal information you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Company or organization information
  • Any other information submitted through forms, emails, or communications

2.2 Automatically Collected Information

We automatically collect certain technical and usage data:

  • IP address
  • Device identifiers
  • Browser type and version
  • Operating system
  • Pages viewed and navigation paths
  • Date/time stamps
  • Referring URLs

2.3 Cookies and Similar Technologies

We use cookies, pixels, and similar technologies to:

  • Enable core site functionality
  • Remember user preferences
  • Analyze performance and usage
  • Support marketing and advertising efforts

You can control cookies through your browser settings.

 

3. HOW WE USE INFORMATION

We may use personal information to:

  • Operate, maintain, and improve the Site
  • Respond to inquiries and communications
  • Provide requested information, products, or services
  • Send administrative and service-related communications
  • Provide marketing communications, subject to applicable law
  • Analyze usage trends and optimize performance
  • Detect, prevent, and address fraud or security issues
  • Comply with legal and regulatory obligations

 

4. GOOGLE ANALYTICS, ADVERTISING, AND TRACKING

We may use third-party services, including Google Analytics and Google Ads, to analyze Site usage and support marketing activities.

These services may collect:

  • Device and browser information
  • IP address
  • Usage data and interactions with the Site
  • Advertising identifiers

Google and similar providers may use cookies and tracking technologies to:

  • Analyze traffic and user behavior
  • Deliver targeted advertisements
  • Measure campaign effectiveness

Learn more about how Google uses information here:
https://policies.google.com/technologies/partner-sites

You may opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on.

 

5. HOW WE DISCLOSE INFORMATION

We may disclose personal information:

5.1 Service Providers

To vendors and service providers performing services on our behalf (e.g., hosting, analytics, marketing, IT support).

5.2 Business Transfers

In connection with mergers, acquisitions, financings, or sale of assets.

5.3 Legal and Compliance

To:

  • Comply with legal obligations
  • Respond to subpoenas or regulatory requests
  • Enforce our agreements
  • Protect rights, safety, or property

5.4 Affiliates

To affiliated entities under common ownership or control for operational purposes.

5.5 With Consent

When you direct or authorize us to share your information.

 

6. SALE OR SHARING OF INFORMATION

We do not sell personal information for monetary compensation.

However, we may share information with advertising and analytics partners, which may be considered a “sale” or “sharing” under certain laws (e.g., California CPRA).

You may opt out of such sharing by contacting us or using available opt-out mechanisms.

 

7. DATA RETENTION

We retain personal information only as long as necessary to:

  • Fulfill the purposes described in this Policy
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Retention periods are determined based on:

  • Nature of the data
  • Legal requirements
  • Business needs

 

8. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect personal information.

Despite these safeguards, no system is completely secure. We cannot guarantee absolute security.

 

9. YOUR PRIVACY RIGHTS

Depending on your jurisdiction, you may have rights including:

  • Right to Know/Access: Information about data collected and used
  • Right to Delete: Request deletion of personal information
  • Right to Correct: Correct inaccurate information
  • Right to Opt-Out: Opt out of sale/sharing of personal information
  • Right to Limit Use of Sensitive Information (if applicable)
  • Right to Data Portability
  • Right to Non-Discrimination

To exercise your rights, contact: [email protected]

We may verify your identity before fulfilling requests.

 

10. CALIFORNIA PRIVACY NOTICE (CPRA)

For the preceding 12 months, we may have collected the following categories:

  • Identifiers (e.g., name, email, IP address)
  • Internet or network activity information
  • Commercial information (if applicable)

We collect this information from:

  • You directly
  • Automatically via the Site
  • Third-party service providers

We use and disclose this information as described in this Policy.

California residents may designate an authorized agent to make requests on their behalf.

 

11. OTHER STATE PRIVACY RIGHTS

Residents of certain states (e.g., Virginia, Colorado, Connecticut, Utah, Texas) may have similar rights regarding access, deletion, and opt-out.

Requests can be submitted using the contact information below.

 

12. CHILDREN’S PRIVACY

The Site is not directed to children under 13. We do not knowingly collect personal information from children.

 

13. HEALTHCARE AND HIPAA DISCLAIMER

The Site is not intended for submission of Protected Health Information (PHI) unless explicitly designated.

This Privacy Policy does not replace or modify any applicable Notice of Privacy Practices related to healthcare services provided by XXX or its affiliates.

If you are a patient or healthcare client, your information may be governed by separate agreements and applicable healthcare laws.

 

14. THIRD-PARTY LINKS AND SERVICES

The Site may contain links to third-party websites. We are not responsible for the privacy practices of those third parties.

 

15. DO NOT TRACK SIGNALS

Our Site does not currently respond to “Do Not Track” signals.

 

16. INTERNATIONAL USERS

The Site is intended for users located in the United States. If you access the Site from outside the U.S., you consent to the transfer and processing of your information in the United States.

 

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Updates will be posted with a revised “Last Updated” date.

Continued use of the Site constitutes acceptance of the updated Policy.

 

18. CONTACT INFORMATION

If you have questions or wish to exercise your rights, contact:

Pivotal Health
Email: [email protected]
Phone: 864-272-1845
Address: 536 Old Howell Road, Greenville SC 29615